⚠️ Having trouble logging into the game?

Dear players! We’ve noticed that some of you are experiencing issues logging into the game. Please follow the recommendations below depending on the error:

⚠️ Error: "launcher.exe file not found"

  • Reinstall the launcher from the website.

⚠️ Error: "Failed to start process"

  • Add the game folder to your antivirus exceptions.
  • Delete the bin32 and bin64 folders.
  • Run file verification in the launcher settings.

⚠️ Issues with downloading / updating / installing

  • Restart the launcher.
  • Restart your PC or router.
  • Disable any bypass/blocking software.
  • Use mobile internet.
  • Connect via VPN.

⚠️ Error: "Update is pending, please close all games"

  • Restart your PC.

If the issue persists, contact support. We will definitely help.

9 Apr 2026